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How do I connect my Instagram account

To get even more media to add to your stories

Updated over a week ago

Connecting your Instagram account allows you to import content directly into the Media section. This includes:

  • images from your Instagram feed

  • posts where your brand is tagged

  • live Instagram Stories

⚠️ Important: Instagram Stories disappear after 24 hours. JOIN cannot import Stories that were posted more than 24 hours ago.

1. Use an Instagram Business account

To import images from Instagram, your account must be set up as an Instagram Business account.

If you currently have a personal account, you will need to convert it into a Business account first.

You can follow this tutorial to learn how to switch to a Business account.

If you already have a Business account, you can move on to Step 2.

2. Connect your Facebook account

Since Instagram is part of Meta, connecting your Instagram account requires going through Facebook.

Before continuing, make sure you are logged into the Facebook account that has admin access to the Instagram account you want to connect.

If you do not have the required permissions, ask someone in your team who manages the account to grant you access or connect the account themselves.

  1. Go to the Media Library.

  2. Open Manage UGC or My Instagram tab.

  3. Click Connect Instagram account.

  4. A window will open asking you to continue the connection using your Facebook profile.

  5. Follow the steps to authorize the connection.

During the process, make sure to grant all requested permissions.

You will also need to select the Facebook Page associated with your brand.

If your Instagram account is not linked to a Facebook Page yet, you can follow this guide to create and connect one.

Once the connection is complete, your Instagram content will automatically appear in the Media library. Congratulations! ✨

You can disconnect your account at any time by clicking Log out on the right side of the screen.

💡 Good to know

Connecting your Instagram account is a great way to showcase the content you post on Instagram, as well as content created by your customers and fans.

However, make sure you always ask for permission before using customer content in your marketing.

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